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Refund Policy

Returning of Goods

We will refund or replace at no extra cost any products damaged before or on delivery, if you notify us by telephone or in writing within 7 days of their receipt.

We will replace at no extra cost any products which have been lost in transit if you notify us by telephone or in writing within 21 days of us receiving your order or the delivery date of the products, whichever shall be the later.

Cancellation Rights

The buyer has the right to a 7 day cooling off period, commencing the day after goods are received, in which to cancel their order for whatever reason. the customer chooses to exercise these rights they must return any goods supplied to them.

Your money will be refunded within 30 days of cancellation. Please return the goods using the method by which they were sent. A deduction will be made from the refund to cover the direct cost of collecting the goods if you have not returned the goods within this period. You are responsible for the cost of returning unwanted goods or having the goods collected.

Contact Details

Monday-Friday 9:00am to 5:00pm
Calls at standard rate.
Tel. 01704 515 494
Email: enquiries@cheap-solar-shop.co.uk